PRESTONE® ANTIFREEZE + COOLANT
LIMITED WARRANTY

 

This Limited Warranty (“Warranty”) applies only to the Prestone® Antifreeze + Coolant products (“Products”) listed below and includes all terms and conditions stated below.

Prestone Products Corporation (“Prestone”) warrants that the Products will conform, at the time of purchase, to the standard specifications stated for those Products, as found on the Product’s label or in other official documentation published by Prestone (“Specifications”), and will provide protection against material damage to or failure of the cooling system parts and components in the owner’s vehicle due to rust, corrosion and cavitation for the limited time of the Product’s Warranty Period stated below. For this Limited Warranty, the vehicle cooling system parts and components (“Cooling System”) are defined as the radiator, heater core, water pump, hoses and thermostat only. All other engine parts and components are excluded.

Prestone further warrants that for any Product that does not conform to the Specifications during the Warranty Period, Prestone will, at its option, replace at no charge or refund the purchase price of the non-conforming Product and may, at its option, accept to pay for the repair or replacement (parts and labor only) of any Cooling System parts or components of the owner’s vehicle that fail or suffer material damage, other than normal wear and tear, as a direct result of vehicle owner’s use of the Product during the Warranty Period, provided that:

1. The owner’s vehicle and Cooling System were maintained according to the vehicle manufacturer’s specifications and recommendations, including flushing, filling and topping off the cooling system at recommended intervals;

2. The Product was used and installed (including an initial coolant system flush and fill) in accordance with the vehicle manufacturer’s specifications and recommendations and Prestone’s Specifications and directions as found on the Product’s label;

3. The owner’s vehicle was used only under normal and expected operating conditions in accordance with the vehicle manufacturer’s specifications and recommendations and with the Specifications;

4. The vehicle owner maintains and provides records verifying compliance with the terms of the Warranty, including evidence of:

5. 1. continuous ownership of the vehicle;

   2. routinemaintenance of the vehicle and its Cooling System (including sales receipts for service to the vehicle); and

   3. purchase and use of the Product (including sales receipts for purchases); and

6. The vehicle owner certifies continuous ownership of the vehicle and that no other products have been added to the Product, except as expressly directed per the Product Specifications or the Product’s label.

This Limited Warranty does not apply to any claims that are the result of:

1. normal wear and tear or pre-existing conditions (which may be verified through analysis at Prestone’s discretion);

2. collision or accident;

3. excessive or abnormal use, abuse, neglect, modification or misuse of Cooling System parts or components

4. vehicle manufacturer’s defect in Cooling System parts or components or caused by parts not related to the Cooling System;

5. improper use or installation of any part;

6. improper use or application of the Product in a manner inconsistent with vehicle manufacturer’s specifications and recommendations or Product’s Specifications or label directions;

7. failure to maintain vehicle in accordance with vehicle manufacturer’s specifications and recommendations or Product’s Specifications or label directions; or

8. vehicle owner not having continuous ownership of the vehicle during the Warranty Period.

THIS IS YOUR ONLY WARRANTY AND GUARANTEE THAT APPLIES TO THE PRODUCTS AND SETS FORTH ALL OF THE OBLIGATIONS AND RESPONSIBILITIES OF PRESTONE. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

YOUR EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY OR OTHERWISE SHALL BE, AT PRESTONE’S DISCRETION, A REFUND OF THE PURCHASE PRICE OF THE PRODUCTS AND A MONETARY PAYMENT FOR THE REPAIR OR REPLACEMENT FOR FAILED OR DAMAGED COOLING SYSTEM PARTS AND COMPONENTS. PRESTONE’S OBLIGATIONS AND LIABILITY (IN TORT, CONTRACT, BY STATUTE OR OTHERWISE) SHALL NOT EXCEED, IN THE AGGREGATE, THE VALUE OF USD $1,000 (INCLUDING PARTS AND LABOR).

ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ARE SPECIFICALLY DISCLAIMED, INCLUDING WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE FULLEST EXTENT PERMITTED BY LAW, PRESTONE SHALL NOT BE RESPONSIBLE FOR CONSEQUENTIAL, GENERAL, INCIDENTAL, INDIRECT, ECONOMIC, PUNITIVE OR SPECIAL DAMAGES (INCLUDING LOST PROFITS, LOSS OF BUSINESS OPPORTUNITIES OR LOSS OF USE OF YOUR VEHICLE). THIS LIMITATION OF LIABILITY AND OUR EXPRESS LIMITED WARRANTY APPLY TO ALL EXPRESS OR IMPLIED GUARANTEE AND WARRANTY CLAIMS (INCLUDING ANY CLAIMS IN TORT, BY STATUTE, CONTRACTUAL OR OTHERWISE) YOU MAY HAVE. OUR GUARANTEE AND ALL CLAIMS AND DISPUTES ARE GOVERNED BY THE SUBSTANTIVE LAWS OF THE STATE OF ILLINOIS, EXCLUDING ANY CONFLICTS OF LAW PROVISIONS. ALL CLAIMS AGAINST US SHALL BE EXCLUSIVELY BROUGHT IN THE STATE OR FEDERAL COURT LOCATED IN COOK COUNTY, ILLINOIS.

 

HOW TO MAKE A CLAIM

Within ninety (90) days of discovering the failure or damage, provide written notice of the claim to Prestone at:

[Prestone Products Corporation Attn: Consumer Relations]

In addition, the following must be provided:

• Contact information (name, telephone, residence address and/or email address)

• Description of vehicle, including make and model and vehicle odometer reading

• Proof of vehicle ownership – including copy of vehicle registration and other proof of continuous ownership

• Description of cooling system failure, complete statement of damage and repair costs or estimated repair costs

• Proof that vehicle underwent routine maintenance in accordance with vehicle manufacturer’s specifications and recommendations and as specified in the Product Specifications or label directions, including supporting copies of service receipts and repair orders.

• Proof of purchase of the Product – including:

  • copy of sales receipt of Product showing date and time purchased and name and address of location the purchase was made

  • If not personally installed, copy of service invoice showing date and time Product was installed and name and address of location of service provider;

• Proof of continuous use of the Product in accordance with the Product Specifications and label directions

All information required above should be submitted to us and, in the case of cooling system parts and components claimed as damaged, be made available for our inspection. Samples of the Product at the time of failure may also be requested to verify the use of the Product. Prestone will consider the information, parts and components, and analyze and test the same, as necessary, in order to determine if the Product directly caused the claimed damage or failure. We reserve the right to reasonably request additional information from you in order to complete our analysis and make an accurate determination on the cause of the claimed damage or failure.

 

PRESTONE® ANTI-FREEZE+COOLANT PRODUCTS

Product	Warranty Period	Conditions
Prestone® Max: All Vehicles (AF2850, AF2800) American Ford® Orange (AF6800) American Jeep®/Ram®/Dodge®/Chrysler® Purple (AF6900) Asian Red (AF6210) Asian Blue (AF6310) Asian Green (AF6610)	15 years / 350,000 mile	Fluid guaranteed for up to earlier of 15 years or 350,000 miles of vehicle life under normal driving conditions. To achieve fluid life guarantee, a complete cooling system flush/drain and fill must be performed and proper cooling system maintenance followed. Always follow vehicle owner’s manual for top off requirements, change intervals and specified maintenance. Maximum fluid life guarantee may not apply to hybrid or electric vehicles. Refer to vehicle manufacturer for proper coolant choice and recommended service intervals.
Prestone® Max: European Blue (AF6110) European Pink (AF6410) European Violet (AF6510)	5 years / 150,000 miles	Fluid guaranteed for up to earlier of 5 years or 150,000 miles of vehicle life under normal driving conditions. To achieve fluid life guarantee, a complete cooling system flush/drain and fill must be performed and proper cooling system maintenance followed. Always follow vehicle owner’s manual for top off requirements, change intervals and specified maintenance. Maximum fluid life guarantee may not apply to hybrid or electric vehicles. Refer to vehicle manufacturer for proper coolant choice and recommended service intervals.
Prestone® Platinum: All Vehicles (AF2500, AF25500) American Ford® Orange (AF2600) American Jeep®/Ram®/Dodge®/Chrysler® Purple (AF2700) Asian Red (AF6250) Asian Blue (AF6350)	15 years / 350,000 miles	Fluid guaranteed for up to earlier of 15 years or 350,000 miles of vehicle life under normal driving conditions. To achieve fluid life guarantee, a complete cooling system flush/drain and fill must be performed and proper cooling system maintenance followed. Always follow vehicle owner’s manual for top off requirements, change intervals and specified maintenance. Maximum fluid life guarantee may not apply to hybrid or electric vehicles. Refer to vehicle manufacturer for proper coolant choice and recommended service intervals.
Prestone® All Vehicles Yellow (AF2100, AF2000)	10 years / 300,000 miles	Fluid guaranteed for up to 10 years / up to 300,000 miles of vehicle life under normal driving conditions when a complete cooling system flush and fill is performed and proper cooling system maintenance is followed. Always follow vehicle owner’s manual for top off requirements, change intervals and specified maintenance. Fluid guarantee may not apply to all hybrid or electric vehicles. Refer to vehicle manufacturer for proper coolant choice and recommended service intervals.
Prestone Command®: Nitrite Free (AFC13100, AFC1300)	1,000,000 Miles	Provides extended life protection which meets the vehicle manufacturer recommended change intervals for all DOT truck classes including up to 1,000,000 miles for Class 8 vehicles, when properly flushed, filled and maintained using only Heavy Duty Nitrite Free Coolant with Cor-Guard additive. Class 8 wet sleeve liner applications, with a complete flush/drain and fill per manufacturer’s recommendations. Always refer to the vehicle manufacturer owner’s or service manual for recommended change intervals, cooling system capacity, and specific cooling system service instructions.
Prestone Command®: Nitrite Free Extended Life (AFC12100, AFC12000)	15,000 hrs / 750,000 Miles	Fluid service life guaranteed up to earlier of 750,000 mi. or 15,000 hrs. Follow steps to achieve service life: (1) Perform cooling system flush, then fill cooling system with proper mixture of PRESTONE COMMAND® Nitrite Free ELC Concentrate and high quality water. (2) Top off coolant levels as necessary using only PRESTONE COMMAND® Nitrite Free ELC Prediluted. (3) Test coolant every 6,000 hrs or 1 yr intervals using refractometer to test correct coolant/water mixture and using test strips to assess pH and nitrite level for any contamination. (4) Add PRESTONE COMMAND® Nitrite Free ELC Prediluted at 600,000 mi. and as necessary to maintain inhibitor level and pH. (5) Use new coolant if replacing a cooling system part.
Prestone Command®: Nitrited Extended Life (AFC11100, AFC11000)	15,000 hrs / 750,000 Miles	Fluid service life guaranteed up to earlier of 750,000 mi. or 15,000 hrs. Follow steps to achieve service life: (1) Perform cooling system flush, then fill cooling system with proper mixture of PRESTONE COMMAND® Nitrited ELC Concentrate and high quality water. (2) Top off coolant levels as necessary using only PRESTONE COMMAND® Nitrited ELC Prediluted. (3) Test coolant every 6,000 hrs or 1 yr intervals using refractometer to test correct coolant/water mixture and using test strips to assess pH and nitrite level for any contamination. (4) Add PRESTONE COMMAND® Nitrited ELC Prediluted or a NOAT coolant extender in accordance with OEM recommendations at 300,000 mi and 600,000 mi. and as necessary to maintain nitrite level and pH. (5) Use new coolant if replacing a cooling system part.
Prestone® DexCool® (AF888, AF859)	5 years / 150,000 miles	Fluid guaranteed for up to earlier of 15 years or 350,000 miles of vehicle life under normal driving conditions. To achieve fluid life guarantee, a complete cooling system flush/drain and fill must be performed and proper cooling system maintenance followed. Always follow vehicle owner’s manual for top off requirements, change intervals and specified maintenance. Maximum fluid life guarantee may not apply to hybrid or electric vehicles. Refer to vehicle manufacturer for proper coolant choice and recommended service intervals.

PRESTONE® and PRESTONE COMMAND® are registered trademarks of Prestone Products Corporation. DEX-COOL® is a trademark of General Motors LLC, used under license (DC-2). All other trademarks are those of their respective owners.